dhaka7's Privacy Policy
Your personal information is very important to us. This document provides a full account of how we manage your information — from creating an account on the dhaka7 platform to every transaction you make.
1 Introduction and Scope
This privacy policy applies to all services, products, and websites of the dhaka7 platform. When you register on dhaka7, play games, place bets, or use any service, you agree to the terms of this policy. Users must be at least 21+ years of age, and we recommend reviewing our Terms and Conditions before reading this policy.
This document is prepared for users in Bangladesh. We take the utmost care in protecting your data, and your personal information is never sold to third parties.
2 Types of Information We Collect
2.1 Information Provided at Registration
When you create an account on dhaka7, you are required to provide the following information:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- Preferred currency and language settings
2.2 Financial Information
Deposits and withdrawals are processed through bKash, Nagad, Rocket, and Upay mobile banking. Details of these transactions — such as amount, date, and payment method reference — are stored securely in our system. Your mobile banking PIN or password is never stored on our servers.
2.3 Automatically Collected Information
The following information may be collected automatically while you use the site:
- IP address and device identifier
- Browser type and operating system information
- Time of site access, pages visited, and session duration
- Cookies and session tokens
2.4 Identity Verification Information (KYC)
For withdrawals above a certain amount or when account verification is required, a copy of your national ID card or passport may be requested. This information is used solely for identity verification purposes and is stored on encrypted servers.
3 Purpose of Data Use
dhaka7 uses your personal information only for the legitimate purposes listed below:
- Account creation, management, and verification
- Processing deposits and withdrawals
- Activating bonuses and promotional offers
- Customer service operations (live chat and email support)
- Fraud prevention and account security
- Improving system performance and resolving technical issues
- Implementing responsible gaming policies
4 Data Storage and Security
The dhaka7 platform uses SSL (Secure Sockets Layer) encryption, which keeps your information secure while it is transmitted over the internet. Our server infrastructure operates under the following security measures:
- Data encryption — both at rest and in transit
- Regular security audits and risk assessments
- Restricted access — only authorised staff can view data
- Unusual activity detection systems
- Firewalls and intrusion prevention systems
Even after an account is closed, some information may be retained for a period due to certain legal obligations. However, data is deleted in a timely manner when there is no active need to retain it.
5 Data Sharing with Third Parties
dhaka7 generally does not share your personal information with third parties. However, information may be disclosed in the following limited circumstances:
5.1 Payment Processors
Necessary information is exchanged with bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal transactions. This exchange is limited solely to completing the transaction, and these mobile financial service providers follow their own privacy policies.
5.2 Legal Obligations
We are legally required to provide necessary information in response to a court order, legal investigation, or a valid request from a government authority.
5.3 Technology Service Partners
Minimal data may be used in operating games from studios such as Pragmatic Play, Evolution, and JILI, but never any personally identifiable information.
6 Cookies and Tracking Technologies
dhaka7's website uses cookies. Cookies are small text files stored in your browser that help improve the functionality of the site.
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Remember your language, preferences, and settings.
- Analytics Cookies: Used to monitor site usage and make improvements.
You can disable cookies from your browser settings, but doing so may cause some features of the site to not work properly.
7 Your Rights and Controls
You have the following rights over your personal information:
7.1 Right to Access
You can contact us at any time to request a copy of the information we hold about you.
7.2 Right to Correction
If any information in your account is incorrect or incomplete, you can request that it be corrected.
7.3 Right to Close Your Account
If you no longer wish to keep an account on dhaka7, you can apply to close it through the support team. However, records of certain transactions will be retained for a specified period for legal and financial audit purposes.
7.4 Opt Out of Marketing Communications
You can request to stop receiving promotional emails or messages at any time through your account settings or support channels.
8 Responsible Gaming and Data Protection
dhaka7 believes that data protection plays a key role in creating a safe gaming environment. By analysing your play history and behavioural data, we identify problematic gaming patterns and provide assistance where needed. To learn more, read our Responsible Gaming guidelines.
This data analysis is fully automated and confidential — it is never shared with third parties and is used solely for the protection of the user.
9 Protection of Children and Minors
All services on dhaka7 are exclusively for individuals aged 21+. We do not knowingly collect any information from minors. If we suspect that a minor has registered, that account is immediately closed and the associated information is deleted.
If a parent or guardian believes their child has registered by mistake, please notify our support team immediately. We strictly enforce the 21+ age limit.
10 Policy Changes and Updates
dhaka7 reserves the right to amend or update this privacy policy as needed. If any significant changes are made, a notice will be published on the site and you may be informed by email. Continued use of the site after any changes will be taken as your acceptance of the updated policy.
Previous versions of the policy may be available upon request. The "Last Updated" date at the top of this page always reflects the date of the current version. To learn more about dhaka7, visit our About Us page.
11 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Live Chat: Available directly on the site 24/7
- Email: [email protected]
Our support team is ready to answer your questions in both Bengali and English. For general enquiries, you may also visit our FAQ section, where answers to many common questions are already provided.